Mobile marketing can also be commonly known as wireless marketing although wireless is not necessarily mobile, which can cause confusion in the use of the term. This article can help you better understand what mobile marketing is and is not and to help you see if this can be a type of marketing that you can benefit from.
Push messaging through mobile marketing efforts like SMS messages can be incredibly powerful. Consider pushing discount codes or coupons to customers who have opted in order to receive updates from your business. This increases the value of your mobile marketing and increases the likelihood customers will find value in all the information you provide.
Include messaging about standard message costs to any mobile marketing enrollment form. Many consumers now have unlimited messaging plans, but for those paying by the message or with a specific monthly limit, providing this message ensures they know they may see charges related to the messages they elect to receive from your business.
Let people know you offer mobile marketing in every way you can. Talking about it on your blog, website, and forums will inform your customers of the program, and give them the information they need to participate. Use social networking to draw customers in, by offering special deals only available through the mobile program.
Understand the regulations for mobile marketing. Mobile marketing campaigns are heavily regulated, just like anything that has to do with mobile phones. Look up your local and federal guidelines, and make sure you stay well within them. If you do not, you can face penalties that range anywhere from fines to jail time.
Avoid anything in mobile marketing that seems too easy. If it seems like it may be really easy to implement, you can be sure that something’s wrong with it. Of course, we’re talking about mobile-specific things here, like apps and formatted sites. A lot of ads and email techniques are universal, so don’t fret on that front.
Although the number of mobile users is increasing, that doesn’t mean you can take your mobile marketing campaign outside of its respective niche and just advertise to a larger market. You still need to remain within the confines of your market. You will find that any niche gets larger, but attempting to attract people from outside it is just wasted effort.
Although most people these days do use texting as a means of communication, not all of them know what every abbreviation stands for. Any lack of understanding in your advertisement will yield unfavorable results both short and long term.
If you are going to send out text messages to your customers, do not send them out at hours that would be inconvenient for the clients. Stay away from sending anything out in the evening or early morning. Also, do not send anything on Sundays or holidays unless it is extremely important and relevant.
Make sure your mobile marketing has a clear path to unsubscribing. There are legal ramifications to not having an apparent opt-out on every single piece of mobile and digital marketing, so develop your opt-out system at the same time that you are developing your subscription system. Each system handles this differently, but opt-outs can be done by clicking a hyperlink or by texting a word like ‘unsubscribe’ to a mobile short code.
Make sure that your business has a presence on social media websites, and includes links to them on your business website. Social media have their own mobile versions of their websites in addition to mobile apps that have a relationship with them. This is another way for your business to connect with consumers easily.
Find a way to get your customer’s phone number. Ask them to sign up for a member’s club or simply give them a sheet to fill in when they buy something at your store. Make them understand that you will be sending them messages about products and discounts in the future.
Check out your competition. Taking a look at the competition is always a smart idea, and this includes the realm of mobile marketing. Visit your competitor’s sites on your mobile device and take a look at any apps they offer. You can see what they are doing well, as well as learn from their mistakes.
Be sure to alert your subscribers of any fees, even those that you aren’t charging. If there are standard rates applied to their cell phone bill from the provider because of your messages or even if you are charging a small fee for the service you are providing, you should give that information to your subscribers immediately to ensure there are no legal situations later.
In order to make your mobile marketing campaign most effective, do a usability test prior to going live. If you send texts that do not make sense or work, you will not succeed. Get your coworker’s impressions of your campaign messages before starting.
When sending messages, do not at any costs use text abbreviations or all capital letters when making an emphasis. Doing so will make you have an unprofessional appearance in the eyes of your customers, which is the last thing you want to do when you are selling goods and services.
Personalize your message as much as possible. Use mobile marketing platforms capable of inserting tokens into your message so you can add the customer’s name into your marketing piece. Personalized messages have a higher response rate than impersonalized ones. Be sure to allow enough characters for the name or your marketing text will be cut off.
As explained above, mobile marketing is also called wireless marketing but wireless marketing isn’t always necessarily mobile. Therefore, the term can be confusing or misleading and mobile marketing also has many methods. By reading this article, it has helped you to comprehend what wireless marketing truly is and what it is not.
